Effective Date: 06/09/2025

Last Updated: 06/09/2025

Who we are

Main Street Insurors places immense value on your trust and demonstrates steadfast dedication to safeguarding your personal information. The Privacy Policy document delineates the methods by which our organization gathers utilizes and safeguards your personal data during interactions with our business insurance services including text message communications that adhere to RingCentral and The Campaign Registry (TCR) standards.

1. Information We Collect

We collect personal and business-related information when you use our services or communicate with us, including:

• Contact Information: Name, business name, phone number, email address, and mailing address
• Business Details: The classification of business entity combined with coverage interests alongside policy numbers and risk profile
• Message Interactions: The recorded history of SMS and MMS communications combined with opt-in and opt-out statuses alongside inquiry categories.
• Technical Data: The recorded IP address alongside device specifications and log data combined with communication metadata.

2. How We Use Your Information

The data we collect serves multiple purposes including:
• Facilitate the provision of business insurance quotations alongside detailed policy information and periodic updates
Perform functions related to the management of claims processing coupled with customer support activities.
• Dispatch notifications pertaining to policy renewal alongside coverage modifications and necessary documentation requirements.
You can communicate with us by sending your questions through SMS email or phone calls.
• Implement measures to achieve adherence to messaging standards as set by TCR and RingCentral
• Enhance our service offerings while simultaneously preserving detailed internal business documentation systems.

3. SMS/Text Messaging Compliance (A2P 10DLC)

The SMS/MMS messaging system we use adheres to A2P 10DLC standards set by both The Campaign Registry (TCR) and RingCentral.

• Opt-In Consent: Our system dispatches text messages solely to those users who have provided explicit opt-in consent through methods such as web form submissions, signed agreements, or keyword text opt-in procedures.
• The utilization of messages encompasses a variety of communications including quote follow-ups, policy reminders, billing alerts, and general support notifications.
• The frequency of messages sent to users depends on their interactions with the service combined with specific service requirements.
  Standard carrier charges may apply for message and data rates.
• Opt-Out: The opportunity to opt out remains available to you at any moment by sending the reply message “STOP”. To obtain additional information please reply with the word HELP or reach out to our support team for assistance.
• No Sharing or Selling: Your phone number and message history are never sold or shared for third-party marketing.

4. Data Retention

We retain your personal and business information only as long as needed for:

• The delivery of services combined with adherence to regulatory standards
• The processes involved in managing claims together with account management activities
• The processes of auditing and recordkeeping according to state insurance regulations together with TCR guidelines

5. Data Security

We use commercially reasonable measures to secure your data, including:

• The process of encrypting information during its transmission across networks
  The implementation of access controls for business information classified as sensitive.
• Establish secure storage environments by utilizing trusted vendors such as RingCentral.
• Even with these implemented measures in place, digital systems never achieve complete security.
• Exercise careful judgment before transmitting sensitive information through SMS and email communication channels.

6. Sharing Your Information

We may share your information with:

• Licensed insurance carriers and brokers to facilitate coverage
• The entities that deliver communication services such as RingCentral which sustain our communication systems.
• Regulatory authorities when required by law or investigation
• The entities that become legal successors during mergers or acquisitions do not receive your personal or business data since we refrain from selling such information to marketers or third parties for advertising purposes.

7. Your Rights

You may:

• Initiate a formal request to either gain access to your personal or business data files or to have them corrected.
• Revoke permission to receive specific forms of communication
• Request deletion, subject to regulatory and contractual limitations To make such requests, please contact us using the details below.

8. Policy Updates

This policy document may undergo revisions to align with modifications in regulatory requirements and our service offerings. We shall communicate material updates through email and SMS as well as by displaying them prominently on our website.

9. Contact Us

Should you possess any inquiries regarding this Privacy Policy or your personal data, please reach out to Main Street Insurors through the following contact: raeanna@mainstinsurors.com or call us at 727-386-5896 or mailing a letter to 6014 US Hwy 19 Suite 120, New Port Richey, FL, 34652.

10. Carrier & Platform Disclaimer

Mobile carriers (e.g., AT&T, T-Mobile, Verizon) and messaging platforms (e.g., RingCentral) are not responsible for delayed or undelivered messages. Please ensure your contact information is up to date.

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